Mix and Match

Politique d’expédition

SHIPPING POLICY

Last Updated: September 22, 2026

At BWKQDING Studio, operated by Huizhou Wanghui E-Commerce Co., Ltd., we provide international shipping for orders placed through our online store.

This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, tracking, customs duties, address changes, and procedures for delayed, lost, or damaged shipments.

1. FREE STANDARD SHIPPING

We offer free standard shipping on all orders, unless otherwise stated on a specific product page or at checkout.

No minimum purchase is required for our standard free shipping offer.

Shipping availability may vary depending on the destination, product type, size, weight, carrier restrictions, and other logistical conditions.

Any shipping charges that apply to a particular order will be clearly displayed at checkout before payment is completed.

2. ORDER PROCESSING TIME

Order processing time is the time required to prepare your order before it is handed over to the shipping carrier.

In-Stock Products

In-stock products are generally processed within:

1–3 business days

Personalized and Customized Products

Personalized, customized, and made-to-order products are generally processed within:

3–5 business days

Customization may require additional preparation time because products are created according to the customer's specifications.

Peak Seasons

During holidays, promotional periods, wedding seasons, major shopping events, or periods of unusually high order volume, processing time may be extended by approximately:

1–2 additional business days

Processing times are estimates and may vary depending on the specific product and order.

3. SHIPPING TIME

After an order has been processed and handed over to the carrier, the shipment will enter the transportation stage.

Estimated standard transit times are generally:

  • Asia and Oceania: approximately 5–12 business days

  • North America and Europe: approximately 7–15 business days

  • Middle East: approximately 7–15 business days

  • South America and Africa: approximately 10–20 business days

These transit times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Destination country or region;

  • Shipping carrier;

  • Customs processing;

  • Local delivery services;

  • Weather conditions;

  • Holidays;

  • Transportation disruptions;

  • Remote-area delivery;

  • Incorrect or incomplete address information; and

  • Other circumstances outside our reasonable control.

4. TOTAL DELIVERY TIME

The estimated total time from placing an order to delivery generally consists of:

Order Processing Time + Shipping Transit Time

For example, a personalized order may require approximately 3–5 business days for processing before the shipping transit period begins.

Customers should therefore consider both processing time and transit time when estimating when an order may arrive.

5. SHIPPING CARRIERS

Depending on the destination and order requirements, we may use different international logistics and delivery providers.

Shipping services may include YunExpress and other appropriate carriers or logistics partners.

The carrier selected may vary depending on:

  • Destination;

  • Product characteristics;

  • Package size and weight;

  • Shipping availability;

  • Delivery requirements; and

  • Operational conditions.

We reserve the right to select an appropriate shipping carrier for an order.

6. ORDER TRACKING

When tracking information is available, we will provide tracking information by email or through the order tracking function available on our website.

After a package is handed over to the carrier, tracking information may take approximately 24–48 hours to become active or show movement.

A tracking number may initially show limited information while the carrier is processing or scanning the shipment.

Customers should allow reasonable time for tracking information to update before contacting us about a shipment that has recently been dispatched.

7. CUSTOMS AND IMPORT DUTIES

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

BWKQDING Studio does not control the customs authorities, tax rules, or import requirements of the destination country.

Customers are responsible for:

  • Providing accurate delivery information;

  • Complying with applicable import requirements;

  • Providing any information required by customs authorities; and

  • Paying applicable customs duties, taxes, or other import-related charges.

Customs clearance may also cause additional delivery delays.

8. CUSTOMS DELAYS

Customs authorities may inspect or hold shipments for reasons outside our control.

Possible customs-related delays may occur because of:

  • Customs inspection;

  • Missing or additional documentation;

  • Import restrictions;

  • Duties or taxes;

  • Local customs procedures;

  • Seasonal volume; or

  • Other government requirements.

Customs processing times are not included in our estimated shipping transit times and cannot be guaranteed by BWKQDING Studio.

9. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

  • Full name;

  • Street address;

  • Apartment, unit, or building information;

  • City;

  • State or province;

  • Postal code;

  • Country;

  • Phone number; and

  • Any other delivery information required by the carrier.

An incomplete or incorrect address may result in delivery delays, failed delivery, return-to-sender, or additional shipping charges.

10. ADDRESS CHANGES

If you notice an error in your shipping address, please contact us as soon as possible.

We recommend contacting us within 2 hours of placing your order.

We will make reasonable efforts to correct the address before the order is processed or shipped.

However, address changes cannot be guaranteed.

Once an order has been shipped, we may be unable to change the shipping address.

11. INCORRECT OR INCOMPLETE CUSTOMER ADDRESS

If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, additional costs may apply.

Depending on the circumstances, the customer may be responsible for:

  • Return shipping costs;

  • Reshipment costs;

  • Additional delivery charges; or

  • Other costs imposed by the carrier.

If the package is returned to us, please contact us before requesting a reshipment.

We will review the available shipping options and any applicable additional costs.

12. LOST PACKAGES

If tracking information indicates that a package has been lost or the shipment has experienced an unusual delivery delay, please contact us.

Email: E26SWAN@outlook.com

Please provide:

  • Order number;

  • Tracking number;

  • Customer name; and

  • Any relevant delivery information.

We may need to contact the shipping carrier and wait for the carrier's investigation or confirmation before determining the appropriate resolution.

Depending on the circumstances and carrier investigation, we may provide a replacement, refund, or another appropriate solution.

13. DAMAGED PACKAGES

Please inspect your package when it arrives.

If your package or product appears damaged, please take clear photographs of:

  • The shipping package;

  • The shipping label;

  • Any visible external damage;

  • The product;

  • The damaged area; and

  • Any internal packaging that may help explain the damage.

Please contact us as soon as reasonably possible.

We may use the photographs and other information to investigate the issue with the shipping carrier and determine the appropriate solution.

14. DELAYED SHIPMENTS

Shipping estimates are not guaranteed delivery dates.

A shipment may be delayed because of:

  • Customs processing;

  • Weather;

  • Carrier delays;

  • Transportation disruptions;

  • Public holidays;

  • High shipping volume;

  • Remote-area delivery;

  • Incorrect address information;

  • Security inspections; or

  • Other circumstances outside our reasonable control.

If a shipment appears to be significantly delayed, please contact us so that we can review the tracking information and assist where reasonably possible.

15. DELIVERY ATTEMPTS

The local carrier may make one or more delivery attempts depending on the destination country's delivery procedures.

If a customer fails to receive a package after a delivery attempt, the carrier may:

  • Leave a delivery notice;

  • Hold the package at a local facility;

  • Request the customer to arrange pickup;

  • Attempt delivery again; or

  • Return the package to the sender.

Customers should monitor their tracking information and respond to carrier delivery notices when necessary.

16. REFUSED OR UNCLAIMED PACKAGES

If a customer refuses a package or fails to collect a package from the carrier, the shipment may be returned to the sender.

In such circumstances, additional return or reshipment costs may apply.

Where the failure to receive the package is attributable to the customer, original shipping costs and return shipping costs may not be refundable.

If you believe a package was incorrectly returned, please contact us so that we can review the circumstances.

17. REMOTE AREAS AND SPECIAL SHIPPING CONDITIONS

Certain destinations may be classified by carriers as remote or difficult-to-service areas.

Additional transportation charges, longer delivery times, or carrier restrictions may apply to such destinations.

Where additional charges are required and cannot be covered under our standard shipping arrangement, we will make reasonable efforts to inform the customer before proceeding with shipment.

18. PRODUCT-SPECIFIC SHIPPING REQUIREMENTS

Some products may require special packaging, handling, or shipping arrangements because of their size, weight, materials, customization, or other characteristics.

If a product has specific shipping requirements, the applicable information may be displayed on the product page or during checkout.

19. MULTIPLE-PRODUCT ORDERS

If an order contains multiple products, the items may be processed and shipped together or separately depending on:

  • Product availability;

  • Customization requirements;

  • Warehouse or fulfillment arrangements;

  • Carrier availability; and

  • Other operational factors.

If an order is shipped in multiple packages, separate tracking information may be provided where available.

20. ORDER TRACKING AND CUSTOMER SUPPORT

If you have questions about your shipment, please contact us with your order number and tracking information.

BWKQDING Studio

Huizhou Wanghui E-Commerce Co., Ltd.

Email: E26SWAN@outlook.com

Phone: +86 139 2481 0320

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM
China Standard Time (CST)

We aim to respond to customer inquiries within 24 hours during normal business days.

21. SHIPPING POLICY AND REFUND POLICY

Shipping issues may also be subject to our Return and Refund Policy.

For information about returns, refunds, damaged products, defective products, or incorrect products, please review our Return and Refund Policy.

The applicable policy will depend on the circumstances of the order and the reason for the requested solution.

22. LIMITATION OF SHIPPING ESTIMATES

All shipping and delivery timeframes provided on our website are estimates only.

We do not guarantee a specific delivery date unless a specific guaranteed delivery service has been expressly offered and confirmed.

To the extent permitted by applicable law, BWKQDING Studio is not responsible for delays caused by circumstances beyond our reasonable control.

Nothing in this policy is intended to exclude or limit mandatory consumer rights that cannot legally be excluded or limited.

23. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in:

  • Shipping carriers;

  • Delivery services;

  • Shipping destinations;

  • Processing times;

  • Customs requirements;

  • Business operations; or

  • Applicable laws and regulations.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

24. CONTACT INFORMATION

BWKQDING Studio

Huizhou Wanghui E-Commerce Co., Ltd.

Business Address:
Room 04, 3rd Floor, Building 2, Taiyu Longdu Zhongyuan, No. 8 Jinlong Avenue, Xiaojinkou Subdistrict, Huicheng District, Huizhou City, Guangdong Province, China

Email: E26SWAN@outlook.com

Phone: +86 139 2481 0320

© 2026 Huizhou Wanghui E-Commerce Co., Ltd. All rights reserved.