🌍 Global Shipping & Delivery Policy

1. Order Processing & Production Time
Every order is carefully crafted, quality-checked, and packaged by our professional team. The processing time depends on the product type:

• In-Stock Items: Shipped within 1-3 business days.

• Custom / Personalized Products: Please allow 3-5 business days for production (including design, manufacturing, and quality control).

• 💡 Peak Season Note: During high-demand holidays (Valentine's Day, Mother's Day, Father's Day, Christmas, etc.), processing times may be slightly extended. We strongly recommend placing your orders early to ensure timely delivery.

2. Global Shipping Transit Time
Your total estimated delivery time = Processing Time + Shipping Transit Time.
We partner with reputable international carriers (such as YunExpress) to deliver your packages worldwide. Below are the estimated transit times (in business days):

• Asia & Oceania: Japan, Singapore, Thailand (5-7 days); Australia, New Zealand, Malaysia (6-10 days); South Korea, Vietnam (6-10 days).

• North America & Mainstream Europe: United States (6-12 days); Canada (7-9 days); Mexico (8-12 days); UK, France, Germany, Italy, Spain, Netherlands, and other EU countries (6-10 days).

• Other Europe & Middle East: Norway, Switzerland, Ireland (6-12 days); Israel, UAE, Saudi Arabia (6-14 days).

• South America & Africa (Longer transit): Brazil (15-25 days due to local customs policies); Nigeria, Kenya, Egypt (13-16 days).

Note: These are estimated timeframes and may vary due to flight delays, severe weather, customs clearance, or other uncontrollable logistical factors.

3. Shipping Fees & Free Shipping Offer

• Standard Shipping Fee: A flat rate of $4.90 USD per order for most global destinations.

• Free Shipping Threshold: Enjoy Free Standard Shipping worldwide on any single order with a subtotal of **$80.00 USD or more** (the $4.90 shipping fee will be automatically waived at checkout).

• Important: Shipping fees are calculated based on your delivery address and package weight. For remote areas or overweight packages, the actual shipping cost displayed at checkout may slightly exceed the base rate. The final shipping cost will always be clearly shown at the checkout page before you complete your payment.

4. Order Tracking

• Once your order is shipped, you will receive an email containing the tracking number and a tracking link.

• Due to international logistics data synchronization, the tracking number may take 24 to 48 hours to show valid tracking updates after shipment. You can also track your order by logging into "My Account" > "My Orders" on our website.

• If you do not receive any tracking information 48 hours after shipping, please contact our support team.

5. Customs, Duties & Taxes (VAT)

• For most countries (such as the USA and Australia), your package will generally not incur any additional import duties.

• Please Note: Some countries, especially in Europe (Germany, Italy, UK, Canada) and parts of the Middle East/South America, may charge customs duties, VAT, or other clearance fees according to local laws.

• These fees are the sole responsibility of the customer and must be paid directly to your local customs authorities. Failure to pay these duties may result in the package being held, returned, or destroyed. We are unable to provide refunds for packages abandoned due to unpaid customs fees.

6. Incorrect Shipping Address

• Please double-check your full name, address, and zip code carefully before placing your order.

• Within 2 hours of placing your order: You can contact our support team to request an address correction.

• After the order has been shipped: The address cannot be changed.

• We cannot offer refunds or reshipments for items lost or returned due to an incorrect address provided by the customer. If a package is returned to us, you will be responsible for paying the full shipping fee to have it reshipped.

7. Lost, Damaged, or Missing Packages

• If the tracking status shows "Delivered" but you haven't received your package, please check with your neighbors, building management, or local post office first.

• If your package is damaged in transit, or if there is no tracking update for over 7 business days (suspected lost), please contact us within 7 days of the expected delivery date.

• After verification with the carrier, we will issue a full refund or arrange a replacement for you at no extra charge.

8. Contact Us
If you have any questions regarding shipping, tracking, or delivery, please don't hesitate to reach out to us. We will reply within 24 hours on business days:

• Customer Service Email: E26SWAN@outlook.com

• Live Chat: You can use the chat widget at the bottom right corner of our website.

• For faster assistance, please include your Order Number in your email!