General FAQ

What material are BWKQDING products made of? Every product is made from the highest-quality 6A long-fiber, 100% pure mulberry silk, with a weight of 22 momme. This premium fabric is denser, smoother, and more durable than other fabrics—it not only provides long-lasting protection but also helps hair and skin maintain natural moisture.

12–14 momme: Lightweight and very breathable, but relatively thin for a sleep cap, more prone to snagging, and with moderate durability.

16–19 momme: Medium thickness and a common choice for sleep caps, offering a good balance between breathability and durability. 19 momme and above is generally regarded as the starting point for “heavyweight silk.”

Our 22 momme: A relatively thick specification with a more luxurious feel and strong drape, suitable for users seeking ultimate comfort and durability.

25–30 momme: Heavyweight level, very thick and durable, but may feel somewhat heavy, with some compromise in breathability.

Every product is made from the highest-quality 6A long-fiber, 100% pure mulberry silk, featuring a heavyweight 22 momme specification. We have not only passed the OEKO-TEX® STANDARD 100 international safety certification (independently tested for over 1,000 harmful substances), but also hold a Class A (infant-grade) test report issued by an authoritative testing agency (formaldehyde not detected). This truly ensures safety and gentleness, making it perfectly suitable for daily hair and skin care.

Yes — the wrap design is suitable for all hair types and textures, from fine to thick, short to long, straight to curly and coily.

Many people notice smoother, shinier hair after the first night. With consistent use, you may see reduced breakage, stronger hair, and healthier growth within a few weeks.

The sleep cap is made of 100% pure silk, so it requires delicate care to maintain its quality.

Machine Wash (with caution):
*Place in a delicate laundry bag.
*Use a cold, gentle cycle.
*Wash with a mild, pH-neutral liquid detergent.
*Lay flat or hang to dry in the shade. Do not tumble dry.

Hand Wash (Recommended):
*Use cold to lukewarm water.
*Wash with a mild, pH-neutral liquid detergent.
*Rinse thoroughly.
*Gently roll in a clean towel to absorb excess water.
*Lay flat or hang to dry in the shade. Do not tumble dry.

Protecting Silk: Never soak, boil, bleach, wring, or rub/scrub the fabric.

No — the wrap design is suitable for dry hair only.

No. Silk is naturally breathable and temperature-regulating, keeping you cool and comfortable.

Consistent nightly use delivers the best results — most customers find they never want to sleep without it again.

Daily styling products will not damage the silk, but we do not recommend applying heavy oils or wet treatments before use. The sleep cap method is designed to let your hair's natural oils do the conditioning work.

We accept returns on all orders as long as the items are in resellable condition — unopened, unused, with the hygiene seal and packaging intact.

You have 30 days from the date you receive your order to initiate a return.

If you have any questions, please contact our customer service team at E26SWAN@outlook.com. We are more than happy to assist you.

Once the refund is approved, it will be processed within 5 business days after we receive the returned item. The refund usually takes 1 to 5 business days to appear in your account. If it has been more than 10 business days since the approval, please contact us.

You can modify or cancel your order within 24 hours of placing it. Our orders are shipped within 3 days. If you have any questions, please contact our online customer service or email us at E26SWAN@outlook.com.

After receiving your order, we will arrange shipment within 3 days. All orders will be tracked, and the tracking information will be uploaded to the platform.

Any package marked as delivered but not received must be reported to us for investigation within 30 days of the delivery date. Reports made after this time limit cannot be processed.