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RETURN AND REFUND POLICY

Last Updated: September 22, 2026

At BWKQDING Studio, operated by Huizhou Wanghui E-Commerce Co., Ltd., we want you to be satisfied with your purchase.

This Return and Refund Policy explains when returns, refunds, replacements, and other solutions may be available for products purchased through our online store.

Please read this policy carefully before placing an order.

1. GENERAL RETURN POLICY

Our products include both in-stock products and personalized or customized products.

Because personalized products are made specifically according to the customer's instructions, different return conditions apply to customized products and in-stock products.

In-Stock Products

Eligible in-stock products may generally be returned within 30 days of delivery, subject to the conditions described in this policy.

Personalized and Customized Products

Personalized or customized products are generally non-returnable and non-refundable for change-of-mind reasons, because these products are prepared specifically for the customer.

However, if a personalized or customized product arrives:

  • Damaged;

  • Defective;

  • Incorrectly produced;

  • Materially different from the approved order; or

  • With a significant production error caused by us,

please contact us as soon as possible so that we can review the issue and determine an appropriate solution.

2. RETURN ELIGIBILITY FOR IN-STOCK PRODUCTS

To be eligible for a return, an in-stock product must generally meet all of the following conditions:

  • The return request is submitted within 30 days of delivery;

  • The product is in its original condition;

  • The product is unused and unworn;

  • The product has not been damaged, altered, washed, or otherwise modified;

  • Original tags remain attached where applicable;

  • The original packaging is included where reasonably possible; and

  • Proof of purchase or the original order information is provided.

Products that do not meet these conditions may not be eligible for a return.

3. NON-RETURNABLE PRODUCTS

The following products are generally not eligible for return unless they arrive damaged, defective, or incorrectly produced:

  • Personalized products;

  • Customized products;

  • Made-to-order products;

  • Products created according to customer-specific instructions;

  • Products with customer-selected names, dates, text, images, or other personalization;

  • Custom-designed products;

  • Gift cards;

  • Perishable goods;

  • Personal care or hygiene products where applicable;

  • Hazardous materials where applicable;

  • Items marked as final sale; and

  • Other products that are specifically identified as non-returnable at the time of purchase.

Where applicable law provides mandatory consumer rights that cannot be excluded, those rights will continue to apply.

4. CHANGE-OF-MIND RETURNS

For eligible in-stock products, customers may request a return within 30 days of delivery, subject to the conditions in this policy.

Change-of-mind returns are not available for personalized, customized, or made-to-order products unless required by applicable law.

Examples of change-of-mind reasons include:

  • No longer wanting the product;

  • Ordering the wrong size;

  • Selecting the wrong color;

  • Choosing the wrong design;

  • Ordering too many items;

  • Changing your mind after production has started; or

  • Entering incorrect personalization information.

Customers should carefully review product details and personalization information before completing an order.

5. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: E26SWAN@outlook.com

Please include:

  • Your order number;

  • The name of the product;

  • The reason for the return;

  • Your preferred solution, where applicable; and

  • Photographs or other supporting information if the product is damaged or defective.

Please do not send products back before receiving return instructions from us.

Returns sent without prior approval may not be accepted or may experience processing delays.

6. RETURN SHIPPING COSTS

For eligible change-of-mind returns of in-stock products, the customer is generally responsible for the cost of return shipping.

If the return is required because the product:

  • Arrived damaged;

  • Is defective;

  • Was incorrectly produced;

  • Is materially different from the order; or

  • Contains a significant production error caused by us,

we will review the circumstances and may provide an appropriate solution, which may include a replacement or refund and, where appropriate, reimbursement of reasonable return shipping costs.

Return shipping costs are not automatically reimbursed unless the return is approved as a seller-responsible issue or otherwise required by applicable law.

7. RETURN ADDRESS

Please do not send a return to our business address unless we specifically instruct you to do so.

After reviewing your return request, we will provide the appropriate return instructions and return address when a return is approved.

This helps us ensure that your return is sent to the correct processing location.

8. RESTOCKING FEE

For eligible change-of-mind returns of in-stock products, a 5% restocking fee may be deducted from the approved refund.

The restocking fee reflects costs associated with receiving, inspecting, processing, repackaging, and returning eligible products to inventory.

The restocking fee does not apply to returns caused by products that are damaged, defective, incorrectly produced, or materially different from the customer's order, where the issue is confirmed to be our responsibility.

9. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order when you receive it.

If your product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

For damaged, defective, or incorrectly produced products, please provide:

  • Your order number;

  • A description of the problem;

  • Clear photographs of the product;

  • Photographs of the packaging, if relevant; and

  • Any other information reasonably requested by our customer service team.

We will review the information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • A replacement;

  • A replacement component;

  • A partial refund;

  • A full refund; or

  • Another reasonable solution.

For customized products, we may require photographs or other evidence before approving a replacement or refund.

10. WRONG ITEM OR SIGNIFICANT PRODUCTION ERROR

If you receive an item that is materially different from the item you ordered, or if we made a significant production error, please contact us promptly.

Examples may include:

  • Incorrect personalization created by us despite receiving correct customer information;

  • A significantly different product from the product ordered;

  • A missing major customization element;

  • A substantially incorrect quantity caused by our fulfillment error; or

  • Another significant production or fulfillment mistake attributable to us.

After reviewing the order and supporting information, we will determine an appropriate solution.

11. CUSTOMER-PROVIDED INCORRECT INFORMATION

Customers are responsible for reviewing personalization and shipping information before submitting an order.

This includes:

  • Names;

  • Spelling;

  • Dates;

  • Numbers;

  • Text;

  • Images;

  • Sizes;

  • Colors;

  • Design selections; and

  • Shipping addresses.

If a personalized product is produced correctly according to the information submitted by the customer, we generally cannot accept a return or refund because the customer entered incorrect information.

If you notice an error immediately after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist before production or shipment begins, but changes cannot be guaranteed.

12. ORDER CANCELLATIONS

For in-stock products, cancellation requests may be accepted if the order has not yet been processed or shipped.

For personalized or customized products, cancellation may be possible only before production begins.

Once customization or production has started, cancellation may no longer be possible because the product is being prepared specifically for the customer.

Please contact us as soon as possible if you need to cancel or modify an order.

13. EXCHANGES

We generally do not provide direct exchanges for personalized or customized products.

For eligible in-stock products, if you would like a different product, size, color, or design, we may require you to return the original product and place a new order.

Return shipping costs and any applicable price difference may apply.

The replacement order will be subject to product availability at the time the new order is placed.

14. REFUND PROCESS

Once an approved return has been received and inspected, we will determine whether the product meets the return requirements.

If the return is approved, the refund will generally be processed within 10 business days after approval.

The refund will normally be issued to the original payment method used for the purchase.

For eligible in-stock change-of-mind returns, any applicable 5% restocking fee may be deducted from the refund.

The time required for the refunded amount to appear in your account may depend on your payment provider, bank, or card issuer.

15. PARTIAL REFUNDS

In certain circumstances, a partial refund may be offered instead of a full refund.

A partial refund may be considered when:

  • A product has a minor defect that does not materially affect its use;

  • A product has minor cosmetic damage;

  • A customer agrees to keep a product rather than return it; or

  • Another reasonable circumstance supports a partial refund.

Any partial refund amount will be determined based on the specific circumstances of the case.

16. REFUNDS FOR LOST OR DAMAGED RETURNS

Customers are responsible for ensuring that approved returns are securely packaged and shipped using an appropriate shipping method.

Where appropriate, we recommend using a tracked shipping service and retaining proof of shipment.

If an approved return is lost or damaged during return transportation, we may request tracking information or other evidence before determining whether a refund or other solution can be provided.

17. SALE ITEMS

Unless otherwise stated, sale or promotional items may be subject to the same return conditions as regular in-stock products.

However, products specifically identified as Final Sale are generally not eligible for return or refund unless they arrive damaged, defective, incorrectly produced, or applicable law requires otherwise.

18. GIFT CARDS

Gift cards are generally non-refundable and cannot be exchanged for cash, except where required by applicable law.

If you experience a problem with a gift card purchased from our store, please contact customer service.

19. INTERNATIONAL ORDERS

Customers outside China may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

These charges are separate from our return and refund process and are generally not refundable by us unless required by applicable law.

Customers should also be aware that international returns may require additional shipping time and may involve customs procedures.

20. DELIVERY AND NON-DELIVERY ISSUES

If an order is returned to us because the customer provided an incorrect or incomplete shipping address, additional shipping or reshipment costs may apply.

If an order is refused by the customer or cannot be delivered due to circumstances attributable to the customer, the original shipping or return costs may not be refundable.

If an order appears to be lost or significantly delayed during transportation, please contact us so that we can review the shipment with the carrier.

21. REFUND NOT RECEIVED

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please:

  1. Check your original payment method;

  2. Contact your bank or card issuer;

  3. Allow additional processing time where applicable; and

  4. Contact us if the refund still does not appear.

Please provide your order number and refund information so that we can assist you.

22. CUSTOMER SUPPORT

If you have questions about a return, refund, replacement, or other order issue, please contact us.

BWKQDING Studio

Huizhou Wanghui E-Commerce Co., Ltd.

Email: E26SWAN@outlook.com

Phone: +86 139 2481 0320

Business Address:
Room 04, 3rd Floor, Building 2, Taiyu Longdu Zhongyuan, No. 8 Jinlong Avenue, Xiaojinkou Subdistrict, Huicheng District, Huizhou City, Guangdong Province, China

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM
China Standard Time (CST)

We aim to respond to customer inquiries within 24 hours during normal business days.

23. CHANGES TO THIS POLICY

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

© 2026 Huizhou Wanghui E-Commerce Co., Ltd. All rights reserved.